Temporary Service Desk Analyst

Spherion Staffing is interviewing for a temporary position of Service Desk Analyst. This position serves as an IT help desk resource to all state agencies and employee stakeholders with technical support.

Assignment Length: 6-12 months

Location: Preferably Bismarck, will consider remote within ND

Schedule: 1 day shift 8am-4:30pm, 1 overnight shift, 8pm-4am; once trained both shifts will be scheduled to work an occasional weekend.

Responsibilities:

-Accountable for gathering information through customer conversation to assist with issues requiring informing or troubleshooting to be done in a timely manner

-Log on to support tools and enlist the aid of additional support staff if necessary

-Coordinate issues outside the scope of their capability or responsibility in having additional assistance from other service resources from other divisions and teams

-Generate provision of requirements for users in the self-service intranet and update requirements

Requirements:

-Associates degree in computer science, information systems, or a closely related field

-Must be able to perform effectively under pressure, have good problem-solving skills, must exhibit a positive enthusiasm toward work, co-workers and customers

-Must also be self-motivated, accurate, reliable and consistent and must be willing to work a rotating shift and be on-call periodically

-Must be detail oriented

-Must have excellent documentation skills

-Must have high end computer skills

-Need to be process oriented

-Ability to follow processes consistently